đĒđē Your EU Consumer Rights
14-Day Withdrawal Right - Cancel your order within 14 days of delivery for any reason
Full refund guaranteed as per EU Directive 2011/83/EU
đ
14 Days
Withdrawal period
đ¯
Full Refund
Complete reimbursement
đ
No Questions
Simple cancellation
đ
Free Returns
We cover return costs
đ Easy Return Process
1
Request Return
Contact us within 14 days of delivery via email or phone to initiate your return
2
Receive Label
Get your prepaid return shipping label and return instructions within 24 hours
3
Pack & Ship
Pack item in original packaging and ship using our prepaid label
4
Inspection
We inspect the returned item within 48 hours of receiving it
5
Refund Issued
Full refund processed to your original payment method within 5 business days
đ Return Policies
đ Return Timeframe
- 14 days from delivery date (EU law)
- Return period starts when you receive the item
- Weekends and holidays included in calculation
- Postmark date must be within 14 days
đĻ Item Condition
- Items must be in original condition
- Original packaging and accessories included
- Minor testing and inspection allowed
- All seals and protective films intact
đ° Refund Coverage
- Full product price refunded
- Original shipping costs covered
- Return shipping costs covered by us
- No restocking fees or hidden charges
đ¯ Eligible Products
- All electronics and tech products
- Accessories and components
- Software with unopened licensing
- Gift cards (within 30 days unused)
âąī¸ Refund Timeline
Clear timeline for your refund process from return to reimbursement
Day 1
Return request submitted
Day 5
Item received & inspected
Day 10
Money in your account
đĄī¸ Warranty & Extended Returns
Beyond your 14-day EU withdrawal right, all products come with comprehensive warranty coverage
2-Year Legal Warranty
Full coverage for manufacturing defects and quality issues as per EU law
Extended Return Window
Premium members get 30-day return window for enhanced flexibility
Manufacturer Warranty
Original manufacturer warranty honored in addition to our guarantees
Defective Item Exchange
Immediate replacement for defective items within 90 days
â ī¸ Return Exceptions
The following items have special return conditions or may not be eligible for return:
- Custom-configured or personalized products
- Software with opened licensing or activation codes
- Items damaged by misuse or accident
- Products missing original packaging or accessories
- Items returned after 14-day withdrawal period (unless warranty claim)
âšī¸ Additional Information
đ Exchange Policy
- Direct exchanges available for size/color variants
- Price difference refunded or charged as applicable
- Same return timeline applies to exchanges
- Exchange shipping covered by us
đ International Returns
- EU customers: Same 14-day right applies
- Return shipping labels provided
- Customs handled by our logistics partners
- No additional fees for international returns
đŗ Payment Methods
- Refunds to original payment method
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Bank transfers: 5-7 business days
đ Return Support
- Dedicated returns support team
- Real-time return tracking
- Status updates via email and SMS
- Direct communication throughout process