FAQ - Homira Space | Frequently Asked Questions

❓ Frequently Asked Questions

Find quick answers to common questions about our products and services

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Type keywords like "shipping", "warranty", "return" to find specific answers

⚡ Quick Answers

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Shipping Time

1-5 business days depending on location

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Returns

14-day EU withdrawal right

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Warranty

2-year legal warranty on all products

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Authenticity

100% genuine products guaranteed

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Payment

Secure payments via Visa, Mastercard, PayPal

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Support

Monday-Friday, 9:00 AM - 6:00 PM

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General Questions
8 Questions
What is Homira Space?
Homira Space is a premium e-commerce platform specializing in authentic technology products. We are operated by PUBLIROSE, a registered Italian company with €80,000 share capital.
Are all products genuine?
Yes, we guarantee 100% authenticity. All products are sourced directly from authorized suppliers and undergo rigorous verification processes.
What countries do you serve?
We primarily serve Italy and EU countries, with selected international shipping options available for specific products.
Do you have physical stores?
We operate exclusively online to offer competitive pricing and the widest product selection to our customers.
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Products & Pricing
10 Questions
How do you verify product authenticity?
We use a 6-step verification process including supplier authentication, serial number verification, packaging inspection, and compliance documentation.
Are prices inclusive of VAT?
Yes, all displayed prices include VAT (IVA) as required by Italian and EU law. No hidden charges or additional taxes.
Do you offer price matching?
We strive to offer competitive pricing. Contact our team if you find a lower price from an authorized retailer.
What if a product is out of stock?
You can request restock notifications. We'll email you when the item becomes available again.
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Shipping & Delivery
12 Questions
How long does shipping take?
Italy: 1-3 days, EU Zone 1: 2-4 days, EU Zone 2: 3-6 days, International: 5-10 days depending on the shipping method selected.
What are the shipping costs?
Shipping starts from €5.99 within Italy. Free shipping on orders over €150 (Italy) and €300 (EU). Express options available.
Can I track my order?
Yes, you'll receive tracking information via email and SMS. Real-time tracking is available on our website.
What if I'm not home for delivery?
We offer 3 delivery attempts, safe place delivery, and neighbor delivery options. You can also reschedule online.
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Returns & Refunds
9 Questions
What is your return policy?
EU customers have a 14-day withdrawal right from delivery date. Full refund with free return shipping for any reason.
How do I start a return?
Contact us via email or phone within 14 days. We'll provide a prepaid return label within 24 hours.
When will I receive my refund?
Refunds are processed within 5 business days after we receive and inspect your returned item.
Can I exchange instead of return?
Yes, direct exchanges are available for size/color variants with the same return timeline and free shipping.
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Technical Support
7 Questions
Do you provide technical support?
Yes, our certified technical team provides setup assistance, troubleshooting, and product guidance during business hours.
What about warranty claims?
All products come with 2-year legal warranty plus manufacturer warranty. Contact us for warranty service coordination.
Can you help with product setup?
We provide setup guides and can assist with initial configuration via phone or email support.
What if my product is defective?
Defective items can be exchanged immediately within 90 days. We handle all coordination with manufacturers.
Do I need an account to order?
You can order as a guest, but creating an account allows order tracking, faster checkout, and exclusive offers.
Can I modify my order?
Orders can be modified within 2 hours of placement if not yet processed. Contact us immediately for changes.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and cash on delivery (COD) for eligible orders.
How secure is my personal data?
We use SSL encryption and comply with GDPR regulations to protect all personal and payment information.

🔥 Most Popular Questions

How can I be sure products are authentic?

We provide authenticity certificates, work only with authorized suppliers, and offer a 100% authenticity guarantee with full traceability.

What if my product arrives damaged?

Contact us immediately with photos. We'll arrange immediate replacement and cover all return shipping costs.

Do you offer business/bulk discounts?

Yes, we have special pricing for business customers and bulk orders. Contact our business team for a custom quote.

Can I cancel my order?

Orders can be cancelled within 2 hours if not yet processed. After processing, you can use your 14-day return right.

📞 Still Need Help?

Can't find the answer you're looking for? Our customer service team is ready to assist you

Product Questions
Order Support
Technical Help
Returns & Refunds
Business Inquiries
General Support

📧 support@homira-space.shop

📱 +39 316 869 4217

Available Monday-Friday, 9:00 AM - 6:00 PM (CET)

Average response time: Under 24 hours

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