đĒđē EU Legal Warranty
2-Year Legal Warranty - Guaranteed by European Union law
All products sold to EU consumers come with statutory warranty protection
đ
2 Years
Minimum warranty period
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Free Repairs
No cost for covered issues
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Replacement
New unit if repair impossible
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Full Refund
Money back if replacement fails
đ Types of Warranty Coverage
âī¸EU Legal Warranty
Duration: 2 years from delivery date
Coverage: Manufacturing defects and quality issues
Provided by: Homira Space (PUBLIROSE)
- Covers any defect that existed at time of delivery
- Free repair or replacement for 24 months
- No proof of defect required in first 6 months
- Full refund if repair/replacement fails twice
- Applies to all EU consumers automatically
đManufacturer Warranty
Duration: Varies by brand (1-3 years typical)
Coverage: Global manufacturer support
Provided by: Original equipment manufacturer
- Direct support from brand manufacturer
- International warranty coverage
- Specialized technical support
- Genuine replacement parts guaranteed
- Additional coverage beyond EU warranty
đĄī¸Extended Protection
Duration: Available for premium customers
Coverage: Additional protection options
Provided by: Homira Space premium service
- 30-day return window (vs. standard 14 days)
- Priority technical support access
- Expedited warranty claim processing
- Advanced replacement program
- Exclusive customer service line
âąī¸ Warranty Coverage Periods
Understanding your protection timeline for different scenarios
Immediate Defects
0-6 Months
Automatic coverage with no proof required. Presumed manufacturing defect under EU law.
Standard Coverage
6-24 Months
Full warranty protection continues. Customer may need to demonstrate defect origin.
Manufacturer Plus
24+ Months
Extended manufacturer warranty may apply. Brand-specific terms and conditions.
đ§ Warranty Claim Process
1
Contact Support
Reach out via phone or email with your order number and issue description
2
Initial Assessment
Our technical team evaluates the issue and determines warranty coverage
3
Return Authorization
Receive return label and detailed instructions for secure product shipping
4
Technical Evaluation
Product inspection by certified technicians within 48 hours of receipt
5
Resolution
Repair, replacement, or refund processed within 5-10 business days
6
Delivery
Repaired or replacement product shipped back with full warranty reset
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What's Covered
đ§ Manufacturing Defects
- Component failures during normal use
- Assembly errors and quality issues
- Material defects and workmanship problems
- Software defects in firmware/drivers
⥠Performance Issues
- Products not meeting advertised specifications
- Significant performance degradation
- Compatibility issues with standard systems
- Functionality problems affecting normal use
đ Power & Connectivity
- Battery defects and charging issues
- Power supply failures and malfunctions
- Connectivity problems (WiFi, Bluetooth, etc.)
- Port and connector defects
đĨī¸ Display & Audio
- Screen defects and dead pixels
- Audio output problems and distortion
- Backlight and brightness issues
- Speaker and microphone failures
đ Warranty Registration
Register your products for enhanced warranty benefits and faster claim processing
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Faster Processing
Skip verification steps
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Proactive Alerts
Safety and update notifications
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Priority Support
Dedicated service line
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Extended Tracking
Complete service history
â ī¸ Warranty Exclusions
The following issues are not covered under standard warranty terms:
- Physical damage from drops, impacts, or accidents
- Water damage or exposure to liquids
- Damage from misuse or operating outside specifications
- Normal wear and tear (cosmetic scratches, key wear, etc.)
- Damage from unauthorized modifications or repairs
- Issues caused by third-party software or accessories
- Consumable items (batteries after normal degradation)
- Damage from power surges or electrical issues
âšī¸ Important Warranty Details
đ Required Documentation
- Original purchase receipt or order confirmation
- Product serial number and model information
- Clear description of the problem or defect
- Photos or videos of the issue (if applicable)
đ International Coverage
- EU warranty valid across all member countries
- Manufacturer warranty terms vary by region
- International shipping for warranty returns available
- Local service centers may be available
đ Warranty Transfer
- Warranty transfers to new owners automatically
- Original purchase documentation required
- Remaining warranty period applies to new owner
- Premium benefits require separate registration
â° Response Times
- Initial response within 24 hours
- Return authorization within 48 hours
- Technical evaluation within 2 business days
- Resolution processing within 5-10 business days